Shipping policy

Shipping & Delivery

All MAYOWA SAMUEL fragrance collections and sensory objects are meticulously packaged and dispatched from our studio in the UK.

• UK Mainland Standard Shipping: 5-7 working days | £2.50 (Free on orders over £50)

• UK Mainland Express Shipping: 1 working day | £9.95

• International Delivery: We ship worldwide. Rates and estimated delivery windows are calculated dynamically at checkout based on your destination.

Orders are processed and dispatched Monday through Friday. Once your tracking details are generated, an automated confirmation email will be sent straight to your inbox so you can follow your shipment's journey.

Returns & Exchanges

We take immense pride in the architectural craftsmanship and sensory quality of our items. If you are not entirely satisfied with your purchase, we accept returns on unused, unopened, and pristine items within 14 days of delivery.

• How to Initiate a Return: Please contact our care team at [Your Contact Email] with your order number to request a return authorisation.

• Return Conditions: Due to the delicate nature of our botanical oils and handcrafted glass vessels, items must be returned in their original packaging with all seals completely intact to qualify for a full refund.

• Refund Processing: Once your return is received and inspected at our studio, your refund will be processed back to your original payment method within 5–7 business days.